Terms and Conditions

Packing and Shipping

We pack carefully to ensure your purchases arrive in perfect condition. We always insure your UPS package at full value. With UPS you will receive a tracking number to watch the progress of your shipments if you have provided a valid email address. USPS packages only ship with delivery confirmation, no tracking information is available.

The map below shows the expected travel time from Seattle to you. Travel time is business days, not including weekend days. If you place an order on Monday during business hours and we are able to ship on Monday you can select Overnight service for delivery Tuesday. If you place your order Monday afternoon (Pacific time) and select overnight service please understand that your order may not arrive until Wednesday and is dependent on product availability.

International orders are accepted but shipping options are limited and brokerage fees and duties are the customers responsibility. Additional handling fees may apply and you are advised to research the import rules and expenses for your location. Click here to view UPS brokerage rates.

For orders with a total value over $19.99 to Canada please be prepared for a $20 custom clearance fee. Brokerage fees of $50 have been reported for orders at the $200 invoice amount. For orders outside of the US and Canada please select UPS Expedited, UPS Worldwide Express or USPS Global Priority Mail for proper calculation of shipping costs.

This map shows standard Ground Service times. Ground Service is always our first choice for your wedding invitation package. Faster shipments are possible via UPS 3 Day Select, 2nd Day and Overnight. We do offer USPS which has good prices and fast service but no guaranteed delivery date. If you pick USPS as your carrier we suggest you insure the package so that we can help if you need to file a claim.

Our standard shipping and handling rates range from $2.50 to $18 depending on weight, speed, distance, value and service selected.

You can estimate the costs if you put items in your shopping cart and proceed to checkout, no credit card information is necessary to see the shipping rates, just your zip code. Paper is light, most of our shipments are under 10#.

All UPS shipments are sent requiring a signature; the driver will not release the package without that signature. Please be sure to provide a shipping address where there will be someone to sign for the package.

Additional Shipping Fees

If UPS has to correct the address you provide, there will be $10 charged to your credit card at the time we are billed by UPS for the address correction, this and all shipping charges are not refundable. If you have provided an inaccurate or incomplete address for USPS packages it will void your insurance and we will be unable to assist you with a loss or damage claim. For waiving signature there is a $2.00 fee, but it voids any liability for the package. You can add this to your order with the button at the bottom of this page.

We are not responsible for delays due to incomplete or incorrect addresses.

Please be sure to give us your complete and correct street address, as UPS cannot ship to a post office box address.

Damaged/Missing Goods

If you receive your order in damaged condition, have the UPS/USPS driver inspect the contents with you. Have the UPS/USPS driver verify the damage. Please then notify us to begin the claim process. You must retain all of the packing material and contents in case UPS/USPS needs to assess the damage. All missing or damaged claims must be made within 7 days of the arrival of your package. No claims will be processed outside of that timeframe.

Timing - Invitations

We recommend having your invitations in your possession four months before your wedding. This allows ample time for construction and addressing. It also builds in recovery time if you have made an error in the proofing or in the quantity ordered.

Once you submit your order, it takes 2-3 days to receive your proofs. You then need to carefully review them which can take a few days to weeks depending on how fast you move. If you have changes that you need to make to your proofs it will take another 2-3 days for the changes to be made. Once you are satisfied that the proofs are accurate you approve your proofs and make payment to start your order. Your order will ship *one week from that day. *Orders of more than 250 invitations may take longer.

Timing - Ribbon Purchases

Most items are in stock and ship within 24 hours of your payment if not the same day. Some orders require additional processing time but most do not exceed 72 hours. We understand timing is important, be assured every effort is made to fill your order quickly and correctly.

As much of the fine ribbon we sell is manufactured overseas, backordered items can have extended delays. You will be contacted ASAP if your item is unavailable and refund or substitution options will be available to you.

Returns

We accept returns on many but not all items. Some things have to be special ordered from the manufacture Please contact us prior to returning an item for a return authorization and to assure proper handling. Proper packing material is a must on all returned items, they must reach us in original condition and properly marked or be subject to refusal. Credits for returned items may be in the form of a PayPal payment, a return to your credit card or a check. All returns are subject to a 3% payment processing fee, there is a 20% restocking fee on some returns, email or call us before you make your purchase to ensure a return is possible. Cut ribbon purchases and custom items are not returnable. If you are unsure, ask! All returns must be authorized within 7 days and reach us within 14 days from delivery date. If duplicate orders are placed by customer error the full amount will be refunded less a 3% merchant processing fee. Ribbon orders valued at over $300 may not be eligible for returns.

Before you make a purchase we recommend you request a sample. Computer monitors do not show true colors. Really, we like to send samples!

Customer Service

We are available by phone and email Monday - Friday from 10am - 6pm Pacific time.

Please call 1.888.294.1526 with any concerns. We are eager to assist you.

For damaged or missing items claims must be made within 7 days. We will respond quickly in correcting the trouble. Please do look through your package carefully before calling as most often the item has just been overlooked. For ribbon yardage, we ship multiple purchases combined on one spool for protection in transit.

Liability

Print, Paper, and Product Disclaimer

Of The Earth does make best practice recommendations for printing compatibility on our various papers from our own in house testing and individual paper mill specifications. However, in regards to printing, equipment, paper compatibility and personal results we do not and can not explicitly guarantee verbally or written each consumer application. There are all types of consumer and professional printers on the market, each with their own mechanical and technical makeup. Further, all inks are not the same and papers will react differently to different inks.

To help with the process, we offer samples of our papers for testing your specific application on your specific printer. While some of our papers are suitable for conventional printing including offset, thermography, engraving, letterpress and on demand, if you plan on using the services of an outside printer we encourage you to consult them in regards to your printing needs.

Of The Earth shall not be liable, in any way, for incidental or consequential damages or losses sustained, or aggravated, by print or paper recommendations whether or not made verbally or in writing on this website. This is the sole and exclusive responsibility of the consumer. Additionally the limit to our liability on products not delivered on time due to human error, act of god or supplier error is the full cost of the materials purchased including freight costs.

Of The Earth will not under any circumstances be liable for any damages whatsoever, including any special, indirect, incidental, consequential or exemplary damages resulting from the delivery of our goods or services, due to any cause, even if Of The Earth was the cause of the print error or late delivery of goods. In any event, Of The Earth's total liability to you for all damages (Whether based on contract, torte or other theories) will be limited to the amount you actually paid for the service or goods supplied. Some states and jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitation may not apply to you.

Of The Earth warrants that the seed papers contain high quality viable seed. This is the sole warranty; we make none other, express or implied. We cannot guarantee establishment of plants due to various factors over which we have no control. No liability hereunder shall be asserted unless the buyer or user reports to Of The Earth within a reasonable period of time (not to exceed 60 days of receipt of goods) any conditions that might lead to a complaint. Our liability is limited to the purchase price of the paper only. We do rigorously test our seeds and papers to ensure germination of the products we ship.

The purpose of this clause is to ensure that the good work that is done by Of The Earth can continue should a simple human error be made.

Local/International 206.462.7022, Fax 206.462.7024 Toll Free US 1.888.294.1526